FAQ

Customer FAQs

What is Thx?

The THX Co. (“Thanks”) is a social good brand that connects people to their favorite causes through the quality products they use everyday. For each purchase, shoppers get to customize their impact by donating to any registered nonprofit of their choice. We create socially responsible products, using quality materials and ingredients and impactful production mechanisms. Watch our video.

Is Thx a nonprofit?

Thx is not a nonprofit 501.c.3. Rather, we are a registered S Corporation in the State of Florida, operating like any standard business. We love nonprofits, that’s why we want to be known as the best brand to help them all.

Is Thx a subscription service?

While we do offer subscriptions, you can also order products individually. Our goal is to help your smallest daily routines become more impactful, that is why we have made our “Make it Monthly” tabs easy for you to subscribe to the products you use on the daily.

Where are you located?

We’re proud to have our home base in Hollywood, the fun Florida beach town just north of Miami. If you’re ever in South Florida, contact us!

Can I really give to any nonprofit in America?

Yes! You can support any nonprofit in the US that is in Good Standing with the IRS and currently registered/updated on Guidestar.org. Our database includes over 1.8 million organizations to choose from. Search our database by keyword or name and select the organization you wish to support!

How does THX price its products?

Our purpose is to make shopping for daily products more impactful and maximize giving for nonprofit organizations. All of our products are transparently priced at their lowest possible cost so you can give more to the cause you choose to support. We try to make the mark-up percentage of the product cost as slim as possible, with still being scalable and sustainable.

How do customers give?

With each purchase, we let you customize your giving by donating any amount to any nonprofit cause. Donate the full savings that we are giving you to match a products traditional retail value, or donate whatever amount you’d like! All the of the donations are processed through the SocialGood Fund, our certified 501.c.3 partner.

How much of my donation goes?

Every donation will be sent directly to the organization you chose through our certified 501.c.3 partner the SocialGood Fund. Thx has a DAF (Donor Advised Fund) with the SocialGood Fund, a nonprofit whose purpose is to facilitate fundraising for nonprofits. Thx does NOT keep any of your donation. 100% of your donation, minus basic Credit Card processing fees of 2.9% plus 30 cents, and 1% processing fee for the SocialGood Fund is all that is detracted.

Is my donation tax deductible?

The donation portion of your online purchase is tax-deductible. Thx has entered a co-venture agreement with SocialGood Fund, a 501.c.3 that standardizes the process of receipting, verification, and disbursement of donations. Due to their handling of donations, you’ll notice that your donation receipt will read “Social Good Fund” regardless of the charity you choose.

Why do I have to choose my own charity and donation?

People want a bigger say when it comes to the impact they make. Giving back goes beyond a small percentage of the price and it’s more complex than simply picking “blue for oceans” or “pink for cancer”. It’s about supporting the causes – big or small – that effects your life the greatest. Impact is important, and it’s personal. That’s why we figured you may like to decide those details for yourself.

Do I have to Choose a Cause?

We think you should! If for any reason you would like to still make a donation, but don’t know who to support, Thx will make the donation on your behalf. Your donation will be put into Thx’s DAF (Donor Advised Fund) at SocialGood Fund, our 501.c.3 partner for donation processing. Once your donation is made, Thx will not be able to use those funds for any other reasons than donating them to charity. We hope to create a fund of donations that we can use for immediate needs like natural disasters, crises response, and other unforeseen events.

Who is the SocialGood Fund and PandaPay?

SocialGood Fund works to create and establish positive influences for individuals, communities, and the environment. Our goal is to sponsor and develop projects that will help positively impact and develop local communities into healthier and happier places to live, work, and be.  PandaPay is a payment processing platform designed to make charitable giving as efficient and economical as possible. The platform is a one-stop shop for any organization that wants to contribute to any of the 1.6 million public charities in the United States. These two organizations work together to make Thx donations to every nonprofit accountable and efficient.

How does Thx source products?

We work with amazing supply partners, both locally and abroad, to make of our products. Every step of a product supply chain is important to us: from the way our partners source ingredients, to the manufacturing processes they use, to how they treat employees and the environment. We know these people, their passions for quality and their values as business owners. Those are the reasons we chose to work with them in the first place. In other words, they are the real deal. Visit: Responsible Sourcing

Ordering, Shipping, Exchanges & Returns

How do I know if my order went through?

Once you place an order, you will receive an email confirmation with your order receipt!

What if I do not receive an email confirmation?

Either your order was not processed properly or your email may be invalid. Please email us at [email protected] for help confirming your order.

What if my shipping address is different than my billing?

You can check the box on our checkout page that indicates your shipping is different from your billing address. Fill in your correct shipping information.

How do I track my orders?

How do I make a return or exchange?

We offer returns and exchanges within 30 days of the original ship date in the case of a broken product. Since much of what you pay is a donation to charity, we will only be able to reimburse you the cost you paid for the product – not your donation. You know it’s the right thing to do! Your charity says “thanks,” too.

Do you ship internationally?

We do not currently ship overseas. It is in the pipeline. Sign up for our mailing list to get notified as soon as we do!

How long will it take to get my order?

Orders placed Monday-Friday before 12pm ET will be shipped the same day. It will take approximately 4-7 business days to receive your order. In the meantime, get excited!

How much does Shipping cost?

We use USPS or UPS to ship all our products. For your convenience, a shipping calculator is available on each cart to estimate your cost.

Nonprofit FAQs

Which nonprofits can fundraise with Thx?

Your nonprofit is eligible to receive donations if you are a 501(c)(3) registered with Guidestar, and haven’t “opted out” of online giving. Search for your nonprofit in our database search engine in our Choose a Nonprofit Tab.

How do nonprofits receive donations?

All the information needed to successfully transfer donations is obtained directly from your nonprofit’s Guidestar profile. Make sure to have an updated administrator email and mailing address. All donations made on behalf of your organization are mailed via donation check every 30 days to your nonprofit’s registered address.

How can nonprofits verify donations?

Nonprofits will receive an email notification every time a purchase makes a donation to their organization. Emails are obtained from a nonprofit’s Guidestar profile. To edit your nonprofit’s email, visit your Guidestar Nonprofit Profile.

How can my nonprofit tell supporters to visit Thx.co?

Visit our Nonprofit page and fill out our charity contact form to receive our Nonprofit Toolkit. This toolkit provides steps on creating your pre-selected cause link, adding Thx to your website, as well as downloadable brand assets.

Why should nonprofits use it?

One of the biggest challenges facing nonprofits today is simply standing out in a crowded field. Thx helps nonprofits inspire and engage their community in ways traditional donation requests cannot, all while benefiting from alternative revenue streams that come with social enterprise.

Where does nonprofit information come from?

The Thx Co uses Guidestar for all verified information on nonprofit organizations. To make any modifications to your organization, update your Guidestar Nonprofit Profile.

How do customer donations work?

When visitors first come to thx.co, they are directed to select a nonprofit cause to support from a database of over 1.8 million eligible nonprofits. For each item purchased, customers are prompted to donate their savings or any amount they’d like to give the cause of their choice.

How much of a customers donation does my nonprofit receive?

Nonprofits receive all donations made to their charity minus 2.9% plus 30 cents per donation for Credit Card processing fees, in addition to 1% for SocialGood Fund Processing.

Are donations safe and secure?

The most safe and the most secure. We use PandaPay to process and disburse donations to ANY public nonprofit in the United States. These guys take care of any and all tax and legal implications, so you don’t have to.

How does Thx.co process donations?

We work with PandaPay and the SocialGood Fund to handle payment processing, IRS compliance, and disbursements. They take care of business so we can focus on changing the world.

Who is the SocialGood Fund and PandaPay?

SocialGood Fund works to create and establish positive influences for individuals, communities, and the environment. Our goal is to sponsor and develop projects that will help positively impact and develop local communities into healthier and happier places to live, work, and be.  PandaPay is a payment processing platform designed to make charitable giving as efficient and economical as possible. The platform is a one-stop shop for any organization that wants to contribute to any of the 1.6 million public charities in the United States. These two organizations work together to make Thx donations to every nonprofit accountable and efficient.